Условия за ползване

Terms and Conditions 

These Terms and Conditions govern the relationship between the Seller and the Customers (Customers) who use the naturelcosmetics.eu electronics store to purchase goods. By clicking on an object, a picture, a link (other than the General Terms of Service) or a button on the naturelcosmetics.eu website, you believe that you accept or agree to the terms and conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA) as well as with the other legal acts in force in the Republic of Bulgaria.


“SELLER” is the site naturelcosmetics.eu, which is owned by NATUREL COSMETICS Ltd. and serves as a virtual platform for the sale of goods. Seller is the person with whom the User signs a distance contract for a particular item (item) in the online store.

“USER” is an authorized person who has agreed to these Terms and Conditions in connection with ordering and purchasing the goods offered in the online store.

“ELECTRONIC SHOP” is the website naturelcosmetics.eu, which serves as a virtual platform for offering goods for sale and for reaching agreement between SELLER and USER for ordering and buying and selling of a specific good (item).

NATUREL COSMETICS LTD is a Bulgarian company with UIC: 203696554, with headquarters in Kazanlak, 1 Stoyan Yanakov Str., Which creates and maintains the e-shop, offers and sells goods in the store and determines the current General Terms and Conditions under which the goods are sold. NATUREL COSMETICS LTD has the full rights to unilaterally change the content of the website as well as the ways of accessing it.

“ORDER” is the consumer’s request to the online store to purchase one or more specific items (items). The order is packed and sent by courier to a pre-specified address in the Order by the User after being approved by email or telephone. Approval by email is by sending an email (confirmation email). Approval by phone is made after a call by an employee of the online store for confirmation.

“CONTRACT FOR SALE” is the contract concluded by distance through this electronic shop for the purchase and sale of goods between Seller and User.

“COURIER” is a merchant who physically delivers the purchased goods to an address specified by the User and works under the requirements of the Postal Services Act.

“BROCHURE / NOTIFICATION” are electronic information messages relating to goods sold in the online store over a period of time that may be posted on the website and may be sent to the user’s e-mail address.


2.1. Examining the online store naturelcosmetics.eu is completely free and accessible on the territory of Bulgaria.

2.2. In order to shop at naturelcosmetics.eu, it is necessary to register with a password and e-mail or recipient’s name, email, telephone and delivery address. Registration is completely free and is done by filling in the registration form. The registered customer has the opportunity to enjoy all the services of the store.

2.3. In the e-shop naturelcosmetics.eu of each item is given the price, the main characteristics of the product and additional information, aimed at helping to make an informed choice when purchasing the product. Also, on each page of a presented item there is an opportunity for naturelcosmetics.eu users to give opinions and assessments concerning the given product.

2.4. All prices listed on the site are final.


3.1. To make an order to an online store, the user must indicate:

3.1.1. a valid e-mail address;

3.1.2. true address for delivery of the goods and invoicing;

3.1.3. true contact details – two names, phone.

3.3. When a successful order is made, the user receives an order confirmation by e-mail at the email address specified by the customer. The email confirmation indicates the order, the order number, the date and time of the order. Phone confirmation is only performed if additional information or order specification is required.

3.4. In case the ordered goods are not available, the consultant will notify the User. If the User does not agree to the order being referred for another item, the order may be canceled.

3.5. Orders in the e-shop naturelcosmetics.eu; are taken 24 hours a day, 7 days a week.

3.6 The hours of the consultants of the online store naturelcosmetics.eu are:

From Monday to Friday from 08:00 to 16:30.

Weekends: Saturday and Sunday

3.7. Orders received without correct Buyer (User) or missing information are canceled.

3.8. The seller may refuse an order without having to mention the reasons for the refusal.